Outsourced Teams
A remote team recruited for your operation.
A scalable remote workforce of hand-picked professionals, recruited for your operation and trained to the standard your business requires.
What it covers
Outsourced Teams, in practice.
- Hand-picked remote professionals
- Recruited for your operation
- Trained to the standard your business requires
- Scales as your operation grows
- Real-time reporting across the team
How we work
From first call to full operation.
A clear path from requirements to a live team — and a partner that stays involved once you’re up and running.
Consult
We analyze your current operation to define your requirements and growth projections.
Recruit & train
We hand-pick professionals for your operation and train them to your standards.
Deploy
We take the team into live production. From there, you direct it against your daily goals.
Grow
We review performance and growth opportunities with you, and help you scale with a positive P&L.
What you get
The terms, before you commit.
The same terms on every service. You decide who works on your account, and you start at the size that proves the work.
- You approve every agent
- You interview each agent individually and approve or decline every one before production week begins. If you do not approve them, you do not start.
- Start small, grow smart
- We scope the starting team around your campaign and your coverage. You see how the work is handled, then add seats when you are ready.
- Live dashboard access
- Real-time reporting shows exactly how your operation is performing, so you direct the day-to-day against your own goals.
- Live within a week of approval
- Once you have approved your agents, the team goes into live production within a week.
- Week to week, no setup fee
- A week-to-week agreement with no setup fee and no long-term contract.
- Premium-grade carriers
- Calls run over premium-grade carriers, for strong call deliverability.
- Clear, fluent English
- Hand-picked agents with great English pronunciation, trained to your standards before they go live.
Your platform, our agents
Just need labor?
Keep the dialer and the CRM you already use. We supply the people who work in them.
Our agents and their computer workstations are equipped to run and operate cloud-based dialing software and CRMs. It is as easy as picking your talent, giving them login access, and letting them work off your system exactly the way an in-house or remote hire would.
Our teams have worked in systems like Five9, DYL, CallTools and RingCentral. Tell us what you run and we will confirm it before anyone starts.
By the numbers
- Agent retention rate
- 98%
- Years of experience
- 15+
- Operational uptime
- 99.98%
- Round-the-clock operations support
- 24/7
Tell us how your operation should run and we will scope the team to run it. You interview the agents before anything goes live.
Contact
Tell us how your operation should run.
Share your requirements and a good time to call. We’ll start by understanding your current operation and where you want it to go.
- Phone
- +1 (800) 215-9733